Shipping policy
Where we deliver
We deliver anywhere in Australia. We don't ship overseas.
Shipping costs
- Orders of $99 and over: free shipping.
- Orders under $99: $15 flat rate.
The shipping cost is shown at checkout before you pay.
When your order leaves us
In-stock orders leave our Melbourne warehouse within 1–2 business days (Monday to Friday, excluding public holidays). We use mainstream Australian couriers such as Australia Post and CouriersPlease, and we'll email you a tracking number once your order is on its way. Delivery times after that depend on the courier and your location.
Pre-orders
Some products are sold as pre-orders before our stock arrives. The product page shows when we expect it. We send pre-order items within 1–2 business days of the stock arriving. If your order also includes items that are in stock, we send those straight away. You can cancel a pre-order for a full refund at any time before it ships.
Damaged, missing or wrong items
Please check your order when it arrives. If anything is damaged, missing or not what you ordered, contact us as soon as you can with your order number and a photo, and we'll sort it out. See our Refund policy for details.
Questions
Email customerservice@shopjoyoung.com.au
Last updated: 11 November 2026