Terms of service
These terms apply when you use faaonline.com.au or buy from us. "We", "us" and "our" mean F&A Home & Kitchen, a business name of Frank And Andy Trading Pty Ltd (ABN 15617373323), 16/114-118 Merrindale Dr, Croydon South VIC 3136. Our Shipping policy, Refund policy, Privacy policy and Price Match terms also apply.
Your consumer rights
Nothing in these terms excludes, restricts or changes your rights under the Australian Consumer Law, or any other rights that can't be excluded by law.
About us
We're a Melbourne retailer selling Joyoung, Hoper Layer and other brands. Brand names and logos shown on this website belong to their owners.
Products and information
We sell Australian models. We try to describe and photograph every product accurately. Items shown with a product in photos, such as food, cups or bowls, aren't included unless they're listed under "In the box". Colours may look slightly different on your screen.
Prices and payment
Prices are in Australian dollars and include GST. Shipping is added at checkout, as set out in our Shipping policy. We don't charge card surcharges. If a price on our website is clearly wrong, we'll contact you before sending your order, and you can choose to pay the correct price or cancel for a full refund.
Orders
When you place an order, we'll email you to confirm we've received it. If we can't supply an item, for example because it has sold out, we'll let you know and refund you in full for that item.
Pre-orders
Pre-order products show their expected arrival on the product page. We'll let you know if that changes, and you can cancel for a full refund at any time before your pre-order ships.
Delivery, returns and warranty
See our Shipping policy and Refund policy.
Reviews
If you post a review, you allow us to show it on our website and in our marketing. Reviews must be honest and about your own experience. We may remove reviews that are offensive, unlawful or not about the product, but we don't remove reviews because they're negative.
Using our website
Please don't misuse our website, for example by interfering with how it works or copying our content for commercial use. The text and photos on this website belong to us or are used with permission.
Our responsibility
Apart from rights that can't be excluded by law, we're not responsible for loss or damage that wasn't reasonably foreseeable when you placed your order.
Changes and governing law
We may update these terms from time to time. The version on this page when you place an order applies to that order. These terms are governed by the laws of Victoria, Australia.
Contact us
Email customerservice@shopjoyoung.com.au or call +61 406 198 737.
Last updated: 11 November 2026