Product description
Shipping
Warranty
Replacement filters for the Joyoung FA-W20 instant hot water dispenser.
Fits
- Joyoung FA-W20
What you get
- 5 × replacement filters
Good to know
- Contact us to confirm your model before ordering
Shipping is free on orders of $99 and over, and $15 on orders under $99, anywhere in Australia. We only use mainstream Australian courier companies (such as Australia Post, Courier Please, etc.), and all deliveries include a tracking number.
If you have any special requirements, such as urgent delivery or delivery within Melbourne, please contact our customer service team.
Warranty Policy
Standard Warranty
- All products come with a one-year standard warranty. Parts and accessories not included.
Refund or Replacement
- For serious issues within 14 days of receiving the product, we will arrange for a replacement or a full refund.
Coverage During the Warranty Period
- We will provide repairs or replacements for issues not caused by misuse or improper maintenance.
- Our team will assist with postage and repair arrangements.
Customer Responsibility for Improper Use
- For issues caused by improper use during the warranty period, customers must cover all related costs, including:
- Shipping fees (both ways).
- Parts and repair costs.
Examples of improper use:
- Water damage from inadequate cleaning.
- Blockages due to overloading ingredients.
- Motor damage from misuse.
- Environmental damage (e.g., insects entering the circuit board).
Out-of-Warranty Service
For issues occurring outside the warranty period, customers are responsible for:
- Shipping fees.
- Repair costs.
- Replacement parts costs.