Joyoung Y1 / Y1 Plus Water Tank

Shipping is free on orders of $99 and over, and $15 on orders under $99, anywhere in Australia. We only use mainstream Australian courier companies (such as Australia Post, Courier Please, etc.), and all deliveries include a tracking number.

If you have any special requirements, such as urgent delivery or delivery within Melbourne, please contact our customer service team.

Warranty Policy

Standard Warranty

• All products come with a one-year standard warranty. Parts and accessories not included.

Your rights under the Australian Consumer Law

• If a product has a major failure, you can choose a refund or a replacement. For other faults, we'll repair or replace it, or refund you. See our Refund policy.

Coverage During the Warranty Period

• We will provide repairs or replacements for issues not caused by misuse or improper maintenance.
• Our team will assist with postage and repair arrangements.

Customer Responsibility for Improper Use

• For issues caused by improper use during the warranty period, customers must cover all related costs, including:
• Shipping fees (both ways).
• Parts and repair costs.

Examples of improper use:

• Water damage from inadequate cleaning.
• Blockages due to overloading ingredients.
• Motor damage from misuse.
• Environmental damage (e.g., insects entering the circuit board).

Out-of-Warranty Service

For issues occurring outside the warranty period, customers are responsible for:

• Shipping fees.
• Repair costs.
• Replacement parts costs.